Frequently Asked Questions - T&C's

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop? Can i Pick up my order?

Delivery charges vary depending on certain items and location to be shipped to.

We have two options for shipping:

  • Flat rate fee of $19.95
  • Shipping Esitimator via postcode

The shipping quote can be used at the checkout.

Pick up – We do not offer Pick Up options due to OH&S Policies and Insurance Policies. We do not keep a great deal in stock and they come from local suppliers. In the future we may look at stocking popular items if it aligns with our insurance policies.

Some specialty items that are pre-ordered or custom orders may not have estimates until the item is availble to be dispatched. We will try our best to give accurate estimates as soon as possible.

How long will my order take to be processed and delivered?

Orders can take up to 2-3 Business Days to process and from 2-5 Business days to be delivered from dispatch date. We try our best to get orders processed and delievered as soon as possible but during heavy load times it can take longer.

How secure is shopping in the Online Shop? Is my data protected?

Our website is secured with an encrpyted SSL and our payment options are also secure.

Any stored information upon registration is secure and not stored offline.

What exactly happens after ordering?

Once your orde has been placed you will receive an automatically generated email from us. (Please ensure to whitelist or add us to your email list to ensure you get our email) If you have bot received any communication via email from us please check your Junk/Spam folders. If they are still not their please email us or PM us on our Facebook Page – Buy Anime Aus.

Your order can take up to 2-3 Days to process. Once it has been processed delievery can take between 2-5 business days depending on your location, which courier it is travelling with and the size (size determines courier)

Once your order is dispatched you will receive an email confirmation from the courier with your tracking information. If you have not received this please contact us.

Shipping and Returns / Cancellations Policy

Shipping Methods

During the checkout process you will be prompted to enter your postcode to retrieve a quote for shipping. We use a few services for delivery including Couriers Please, Fastway Couriers, Allied Express, TNT, Toll and Northline. You will have an option to select which ever courier suits your needs based on price, delivery eta or preffered courier.

Shipping Times

Please be aware that once your order is placed, it takes time to process. The usual dispatch time is 2 business days. Please be aware that during the busy periods such as the holidays there may be occasions where these times may be extended. We aim to have your items delivered as soon as possible but there may be times where the estimated arrival times may be delayed.

Pre-Orders

Preorders are sold as a prepurchase, you are purchasing your allocation of stock to secure your item on release date. Prepurchase or preorders are the only way to secure specific items that require preordering.

Please be aware that any items that are pre-ordered or are custom ordered will be processed within 2 business days but the esitmated delivery time will vary on the specific item ordered. Some pre-orders have a designated date of release from the manufacturer and cannot be released before hand. We will however aim to get these items to you on the day of release. We will work closely with you and the couriers to ensure these times are met. Custom orders that are not pre-orders but that require international delivery can take up to 3 weeks for delivery. These estimates will be provided to us from our international distributors and passed on to you.

Missed Delivery

Our shipping process is handled by third party couriers. If the premises is unattended at the time of delivery during normal business hours and instructions have not been left to leave unattended, you may be liable for any further costs involved in having the items redelivered. Please contact the courier to reorganise delivery. You will have access to tracking information via our website which will link you to your designated couriers tracking portal.

Refunds & Returns

Any cancellations are are subject to a cancellation fee of 6%, this is charged due to the costs involved when refunding purchases. Please note this is not a fee or charge for us and it is to cover the costs involved in processing a refund.Utilising the Payment gateways we offer and provide costs us on every order and we are not refunded from the payment gateways and we need to cover these costs. This is for all cancellations requested by customers and not applied if the request has come from our end.

Please be aware that pre-ordered specialty items cannot be refunded once the order has been dispatched due to the uniqueness of the item. If your item however arrives damaged please take photos of the box and the item and email them to us along with a description of the damage. We will need this information to send to our distributors.

All refund and return requests must be made within 14 days of receiving the item in writing via email, you will receive a response within 24 hours advising you of the return or refund process. Please be aware each case will be treated seperately and we do not offer change of mind returns. Please choose carefully when ordering your items.

For pre-ordered items you will have 14 days from the date you ordered to cancel the order provided it is not past the order verifcation period, a period in which we cannto retract the order from the distrbutor, 30 days prior to release.

Warranty & Faulty Items

We do not offer extra coverage or warranty on top of the already existing manufacturers warranty that covers the products. Please be aware that Electronic devices such as Gaming consoles, Computer peripherals and accessories have 12 Months manufacturers warranty, all warrant, fault and support questions will be redirected to the Manufacturer but please do get in touch and we will assist in any way we can. 

For all other items please get in touch with us directly for support.